As people are being told to self isolate, we would like you to be able to buy in confidence. For this reason, we're updating our returns policy to 90 days. This means that you don't have to go out for the moment to return an item to us if it's unsuitable. We would appreciate it if you could let us know as soon as convenient for you that you intend to return an item and also when you actually have sent it. This policy will be updated if required to either extend or revert to our usual 30 days.
As a side note, please be aware that it is very likely that your item delivery will take a little longer than usual to arrive. Postal services the world over will very likely be understaffed at the moment due to illness and self-isolation of their staff.
Our post office has reduced their opening hours, so the cut off time for sending your items on either the Monday, Wednesday or Friday is 10am UK time. Items purchased on these days after 10am will be sent out on the following postage date.
We are helping prevent the virus from spreading by not coming into contact with anyone except each other in our daily movements. Katie lives on a narrowboat moored right outside our HQ and can enter our building from the back door, which backs right onto the canal, and Peter lives a short cycle ride from our office. Our postmaster Sanjay is protected behind glass.
We are very grateful for your continued custom, we will do our best to provide the best possible service during this period and keep you up to date.
We wish you, your friends and family safe and well during this difficult time.
Lots of love
Katie, Peter and Poppie the dog
Due to the continued uncertainty that is rocking our world at the moment with regards to the corona virus we have decided to scale down the amount of times in the week we will visit the post office.
From today (18/03/2020) we will visit the post office only 3 times a week instead of 5.
We will send out parcels on Monday, Wednesday and Friday for as long as we are allowed to do so.
Royal Mail can no longer Guarantee next day delivery so please don't use this option at check out.
When government advice changes we will adjust as neccessary.
We wish everyone good health and take care of eachother.
Katie, Peter and Poppie