Refund policy

We really hope you love your new purchase, but we know that buying clothes online isn't always straightforward — so here's what to do if things don't work out.

Received something wrong or damaged?
That one's on us! If we've sent the wrong item, or your order arrives damaged or not as described, please get in touch straight away with a photo of the issue. We'll make it right with a full refund or replacement, and we'll cover your return postage too.

Changed your mind?
Let us know within 30 days of receiving your order and we'll get it sorted — just email us with your order number. You don't need to give us a reason, though we're always grateful if you do, as it helps us improve. Once you've told us, you have 14 days to send the goods back. We'll include the return address in our reply.

For sale items, instead of the standard 30 days, you have 14 days after receiving your order to let us know you'd like to return it — this is your minimum legal right to change your mind, and it applies regardless of any discount. Once you've told us, the standard 14 days to send it back still applies. This applies to items marked as on sale — not to full-price items purchased using a discount code, which keep the standard 30 days.

Condition of returned items
Please return items in the same condition you received them — unworn, other than trying them on, and free from perfume, deodorant or anything else that might transfer onto them. If your item came with a tag, please leave it on until you're sure you'd like to keep it — but don't worry if it never had one to begin with. If an item comes back in a condition that suggests it's been worn, we reserve the right to make a deduction from your refund. We'll always be fair about this — we appreciate your custom and hope you'll be fair with us too.

Gift cards
Unfortunately, we cannot accept returns on gift cards.

Refunds
Once we've received your return, we'll process your refund within 14 days, though usually much faster. You'll receive your original item price plus standard delivery costs — delivery upgrades are non-refundable. The cost of returning the item is yours to cover.

UK & EU customers have a statutory right to return under consumer law — everything above reflects that.

International customers (US and beyond) — we extend the same returns courtesy to you, though please be aware that any import duties or taxes you paid on the way in are not something we're able to refund. You may be able to reclaim these from your own customs authority.