Privacy Policy

Altshop UK
Privacy Policy

We treat your privacy as we would treat our own; with utmost importance and respect. For you to be able to use our site, especially when buying a product from us, requires us to know a little about you.

IF YOU'RE JUST LOOKING

We don't need any of your private information if you just want to have a browse around our shop. We do, however, track your visit on our website for a better understanding of movement on our site and how we can improve it.
If you have your browser set to "Do Not Track," then we respect this and we won't track you. If you decide to make an account with us, you can also set a "Do Not Track" request via the account page.
Cookies will also be set on your computer. These are necessary to remember certain things about your visit to make the site run smoothly. Cookies are text files with little bits of information in it, for example when you first visited us.

IF YOU PURCHASE SOMETHING FROM US

First of all, the information above in IF YOU'RE JUST LOOKING applies to you as well. Further to this:

The information we need from you to be able to successfully deal with a purchase is your name, address details and email address. If you want your purchase to be sent to a different address than your home address, we would need this information as well. This is all the information we ask from you during the transaction. For payments, we re-direct you to the site of PayPal (www.paypal.com). This means that we will never see your financial details.

You will be kept up-to-date about your purchase via email. You will generally receive two emails from us per transaction. The first one to confirm the purchase has been placed, and the second to confirm that your item has been sent out and is making its way to you. Unless there are any problems with your purchase, this is all that you would receive from us. Once you have made an account with us, you can change your details in your account section. You can also sign up to our email letter if you wish to receive this.

AN IMPORTANT NOTE

We will never sell your details, but we will need to use your details for the arrangement of sending out your parcel. This is, of course, the sole reason that we need your information in the first place, and to be able to communicate that a parcel is on its way.

IF YOU WANT TO CLOSE YOUR ACCOUNT

Please send us a quick email to let us know that you would like to close your account. If we are still in the middle of processing your order, we will wait 30 days after the sale before we close your account to deal with anything that might have happened with regards to your sale. We will let you know when we have deleted your account. Some information will stay recorded, such as the purchases you have made, but your information will be made into an anonymous account.

If you have any further questions, please contact us info@altshop.co.uk.